Privacy Policy

Effective Date: 1/30/2025

At Heart Forged Fibers, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, place an order, or engage with us through Squarespace.

By using our website, you consent to the practices described in this policy.

Information We Collect

We collect the following types of personal information:

  • Personal Information: When you make a purchase, sign up for our newsletter, or create a customer account; we may collect your name, email address, phone number, shipping address, and payment details.

  • Usage Data: Squarespace automatically collects certain information about your browser, network, and device, web pages you visited prior to coming to this website, and your IP address. This information may also include details about how you interact with this website, including clicks, internal links, pages visited, scrolling, searches, and timestamps. We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

  • Cookies and Tracking: Squarespace uses cookies to enhance your browsing experience, remember your preferences, and gather analytics. You can adjust your cookie settings in your browser, though some site functionality may be limited without cookies.

How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To complete your purchase, process payments, and deliver products.

  • Customer Communication: To respond to customer service inquiries, send order updates, or share promotional materials you’ve opted into.

  • Website Improvement: To enhance the user experience, troubleshoot website issues, and analyze traffic patterns through Squarespace analytics.

  • Legal Compliance: To comply with legal obligations, enforce our Terms of Service, and protect against fraud or security breaches.

Squarespace Payments

When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:

Your Rights and Choices

Depending on your location, you may have rights under applicable privacy laws, including the GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act), such as:

  • Access: You may request a copy of the personal data we hold about you.

  • Correction: You can ask us to correct any inaccuracies in your personal information.

  • Deletion: You may request the deletion of your personal data, subject to certain legal restrictions.

  • Opt-Out: You can opt out of receiving promotional communications by following the unsubscribe instructions in any email or by contacting us directly.

Third-Party Links

Our website may include links to other websites for your convenience. These third-party sites have their own privacy practices, and we are not responsible for their policies or actions. We encourage you to review their privacy policies before submitting any personal information.

Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with trusted third-party service providers to facilitate order processing, shipping, or payment. These partners are contractually obligated to use your data only for the services they provide on our behalf.

We may also disclose your information if required by law or to protect the rights, property, or safety of Heart Forged Fibers, our customers, or others.

Data Security

We take appropriate security measures to protect your personal information. Squarespace utilizes SSL (Secure Socket Layer) encryption to safeguard sensitive data like payment information during transmission. However, while we strive to ensure the security of your data, no online system is entirely secure, and we cannot guarantee complete protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we update the policy, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy regularly.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your data rights, please contact us:

Heart Forged Fibers
Email: ashley@heartforgedfibers.com
Website: heartforgedfibers.com