Terms of Service

Effective Date: 01/30/2025

Welcome to Heart Forged Fibers! These Terms of Service (“Terms”) govern your use of our website, products, and services provided by Heart Forged Fibers (“we,” “us,” or “our”). By using our website and purchasing our products, you agree to these Terms. Please read them carefully.

1. General Information

Heart Forged Fibers is a small business specializing in handmade macramé creations, including wall hangings, plant hangers, home décor, and other macramé products. Our website is powered by Squarespace and located at heartforgedfibers.com.

2. Acceptance of Terms

By accessing or using our website or purchasing our products, you agree to comply with and be bound by these Terms, our Privacy Policy, and any other policies we may publish on the site. If you do not agree with any part of these Terms, you must refrain from using our site.

3. Products and Orders

  • Product Availability: We strive to keep our inventory up to date; however, products are subject to availability. We may update or discontinue certain products without prior notice.

  • Pricing: All prices listed on our website are in US dollars, and we reserve the right to modify prices at any time. Prices do not include taxes or shipping fees, which will be calculated at checkout.

  • Order Confirmation: Once you place an order, you will receive an order confirmation email. This does not guarantee that your order will be processed, as we may contact you for additional information or if there are issues with your payment or shipping details.

  • Cancellations: Orders can be canceled or modified only before they are shipped. Once an order has been processed and shipped, it cannot be canceled or modified.

4. Payment and Billing

We accept payments through

  • Credit and debit cards: Visa, Mastercard, American Express, Discover, Diners Club, and Japan Credit Bureau (JCB) 

  • Digital wallets: Apple Pay, Google Pay, and Samsung Pay 

  • Buy now, pay later (BNPL) options: Afterpay, Klarna, and Clearpay 

  • Automated Clearing House (ACH): For US merchants only .

By submitting your payment details, you represent and warrant that you have the legal right to use the payment method provided. You agree to pay the total amount for your order, including applicable taxes and shipping fees.

In the case of a billing error or payment issue, we will contact you to resolve the matter. If payment is not successfully processed, we may cancel or suspend your order.

5. Shipping and Delivery

  • Shipping Times: Shipping times vary based on your location and the shipping method chosen. We make every effort to process and ship orders promptly. However, we cannot guarantee specific delivery dates.

  • Shipping Costs: Shipping costs are calculated at checkout based on your shipping address and selected shipping method.

  • Lost or Damaged Items: We are not responsible for lost or damaged items during shipping. Please contact the carrier for assistance in these cases. We recommend choosing a shipping method that includes tracking and insurance.

6. Returns and Exchanges

We accept returns on items that are unused and in original condition within 30 days from the date of delivery. If an item arrives defective or damaged, please contact us within 10 days of receiving your order and we will gladly offer a replacement. To qualify for a return or exchange, the item must be unused and in its original condition.

Custom or made-to-order items are non-refundable and non-exchangeable unless they arrive defective or damaged.

7. Frequency Infusion

As part of our commitment to offering unique, energetically-enhanced macramé products, Heart Forged Fibers infuses some items with specific frequencies using the a frequency device. These frequencies are intended to support emotional, physical, or spiritual well-being by promoting energetic balance.

  • Purpose: The frequencies are chosen to enhance the positive energy of each macramé piece and bring additional therapeutic benefits to the owner. This infusion is designed to complement the aesthetic beauty and craftsmanship of the product.

  • Effect on Products: The frequencies are embedded into the fibers during the creation process. However, please note that these frequencies are not intended to alter the physical durability of the product. Our products are made to the highest standards of craftsmanship, and any issues with the physical quality of the item can be addressed at ashley@heartforgedfibers.com.

  • Longevity of Frequencies: The energetic imprint of the frequencies is designed to remain within the fibers as long as the piece is treated properly. Exposure to extreme environmental factors may affect the longevity of the energetic qualities.

  • No Medical Claims: While the infusion of frequencies is intended to support a sense of well-being, the process is not intended to replace medical treatment or advice. The effects of the frequencies are subjective and may vary for each individual.

By purchasing and using our products, you acknowledge and agree that the frequency infusion process is part of the intended design and value of the item, and you accept that the energetic qualities are not guaranteed to have specific outcomes for all individuals.

8. Frequency-Related Considerations

While the infused frequencies can bring an energetic balance, it is important to note that the benefits and effects are subjective. Each individual may experience the frequencies in different ways. The infusion is not intended to replace medical treatment or professional advice. If you have specific health concerns or questions about the energetic properties, feel free to contact us for more details about the process.

9. Intellectual Property

All content on the Heart Forged Fibers website, including designs, images, logos, product descriptions, and text, is the intellectual property of Heart Forged Fibers and is protected by copyright laws. You may not use, reproduce, or distribute any content from our website without written permission.

10. User Conduct

By using our website, you agree to:

  • Not engage in any activity that may harm, disrupt, or interfere with the proper functioning of our website or services.

  • Not use our website to engage in any illegal, fraudulent, or harmful activities.

  • Not attempt to gain unauthorized access to our website, user accounts, or any related systems or networks.

11. Limitations of Liability

Heart Forged Fibers will not be held liable for any direct, indirect, incidental, special, or consequential damages arising out of your use of our website, products, or services, including, but not limited to, any errors or omissions on the site or in the processing of your order.

While we take great care in ensuring our products are made and shipped in good condition, we are not responsible for any damage or injury caused by the improper use or handling of our products.

12. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data when you interact with our website and services.

13. Indemnification

You agree to indemnify and hold harmless Heart Forged Fibers, its owners, employees, and affiliates from any claims, damages, or liabilities arising out of your use of our website, products, or services, or any violation of these Terms.

14. Changes to These Terms

We reserve the right to update, modify, or change these Terms of Service at any time. Any changes will be posted on this page with an updated "Effective Date." By continuing to use our website or making a purchase after the changes are posted, you accept the revised Terms.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of Louisiana, without regard to its conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of Louisiana.

16. Contact Us

If you have any questions about these Terms of Service or our products, please contact us at:

Heart Forged Fibers
Email: ashley@heartforgedfibers.com
Website: heartforgedfibers.com